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Associate CRM

SwipeRx is the number one app for pharmacies across Southeast Asia. Today, SwipeRx connects over 300,000 pharmacy professionals from 45,000 pharmacies which reach more than 150 million patients every month. 1 in every 3 licensed pharmacists across Southeast Asia use SwipeRx to access online education and training, access industry information, and procure their inventory through our B2B e-commerce platform.

SwipeRx is a fast-growing, venture-backed, impact-driven technology company whose mission is to empower pharmacies to be the center of care in their communities and improve public health. We are a team of more than 400 smart and driven people operating across Southeast Asia. We work with the world’s leading pharmaceutical companies as well as global health partners to improve the quality, affordability, and accessibility of medicine, rapid diagnostics, and care at the pharmacy.

To support our mission, SwipeRx is now looking for an Associate CRM. We need a highly ambitious and dynamic individual who has the drive to excel. At SwipeRx, people who take initiative and ownership are rewarded significantly.

Your Role

  • Develop & execute customer relationship management campaigns to increase customer loyalty.
  • Analyze customer behavior and measure their impact on business outcomes to update strategies.
  • Run effective promotional activities to optimize retention and maintain smooth communication with our users.
  • Set-up and optimize evergreen and seasonal CRM campaigns. Adopt a customer-first mindset, conceptualize content ideas and work closely with CLM Managers and others stakeholders to actualize them into customer journeys and campaigns.
  • Keep optimizing evergreen CRM journeys and Assist in the delivery of personalization strategy and roadmap through CRM platform and other relevant marketing platforms.
  • Manage all aspects of the email/in app pushes and notifications life-cycle, from prospecting to engagement, nurturing, and re-engagement.
  • Exploring innovative ways to drive greater conversion through navigation of content formats, mechanics, and user funnels.
  • Work with stakeholders to drive integrated marketing campaigns across channels (email, push notification, in-app notification, WhatsApp, etc).
  • Track, measure, and report on performance of these customer communications, design and conduct A/B tests for iterative optimisation and improvement (E.g. subject lines, sales copy, send timing and frequency).

Your Qualifications

  • Fresh graduates are welcome but preferably have at least 1 (one) year of experience  in digital marketing role (managing CRM/Email/Apps/Business Analytic Tools)
  • Strong analytical skills with the ability to deliver actionable recommendations through data analysis to influence business decisions and strategies
  • Familiar with app user acquisition and basic tracking/ attribution logic and tech platforms (Tools: Leanplum/Clevertap)
  • Possess excellent communication skills (verbal and written)
  • Fluent in writing and speaking English
  • Self-starter with a great learning attitude, able to learn and pick up new capabilities fast
  • Available to work immediately.

What You Can Expect From Us

  • Significant career growth opportunities in a fast-growing business
  • Work with a multinational team
  • Competitive compensation package
  • Challenging and diverse assignments
  • Fun & casual working environment in an international team
Apply Now

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